Difference Between Log Call and Follow Up Call

Log Call

• Past activity
• Has duration
• Records what happened
• Impacts productivity metrics
• Can attach recording

Follow Up Call

• Future scheduled activity
• Has reminder
• Schedules what will happen
• Impacts upcoming tasks
• Typically cannot attach recording

Business Logic Flow (Example)

Call logged → Response = Not Answering
User clicks Follow Up
Follow-up scheduled for tomorrow
System reminds the user
Next day, the user logs a new call

Outcome:
No lead or deal follow-up is forgotten.